Refund policy
Return Policy
We have a 14-day policy, which means you have 14 days after receiving your item to report any issues.
Returns & Exchanges
We do not accept returns or exchanges unless the item has a manufacturer defect or has arrived damaged. If you receive a damaged or defective item, please contact us within 14 days of delivery to report the issue. After 14 days, we will not be able to process your return or exchange request.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return or exchange, you can contact us at info@hardwearthreads.com. Please include photos of the defect or damage to help us assess the issue. Items sent back to us without prior approval will not be accepted.
In case of a damaged product or a manufacturing error, Hardwear Threads offers free reprint or a refun if you contact us within 14 days of product delivery. Please get in touch with our team at Info@hardwearthreads.com and provide a few clear photos showing the issue. There is no need to return the damaged product.
If there's and issue affecting multiple products that use the same design; an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
If you have any questions about your return, feel free to contact us at info@hardwearthreads.com.
Damages and Issues
Please inspect your order immediately upon receiving it. If the item is defective, damaged, or if you received the wrong item, please reach out within 14 days so we can evaluate the issue and make it right. After this time, we will not accept returns or exchanges.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have concerns or questions about a specific item, please contact us before purchasing.
We also do not accept returns on sale items or gift cards.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If you prefer a refund, we’ll notify you of the approval or rejection. If approved, you’ll be refunded via your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since the approval of your return, please contact us at info@hardwearthreads.com
Please note: that Hardwear Threads will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.